Privacy Policy

This Privacy Policy explains how EveryImagine (“EveryImagine”, “we”, “us”) handles information when you use our mobile apps and games (the “Apps”) and this website, everyimagine.com (the “Site”). EveryImagine is a studio based in Bangkok, Thailand.

The same policy covers every App we publish. Each App also has its own short privacy page, which states what is specific to that App: the permissions it asks for, the services it uses and anything that differs from the general rules below. In this policy we call that page the App’s “App-specific details”; see section 11.

1. The short version

• We build our Apps to work with as little personal information as possible.
• Photos, videos, recordings and other content you create in an App stay on your device unless you choose to share or export them, or unless the App-specific details say otherwise.
• We do not sell your personal information.
• Payments are handled by Apple or Google. We never see your card details.
• If you write to us, we use your message and email address only to help you.

2. Information we handle

2.1 Content you create in an App

Our Apps may let you take or pick photos, record audio, type text or save settings. Unless the App-specific details say otherwise, this content is processed and stored on your device only. We do not receive a copy and cannot access it.

2.2 Device permissions

An App asks for a permission (for example Camera, Microphone, Photos or Notifications) only when a feature needs it, and your device shows you the request first. You can refuse, and you can change your choice at any time in your device’s Settings. Some features may not work without the related permission.

2.3 Purchases

If an App offers in-app purchases, the purchase is processed by the Apple App Store or Google Play under their own terms and privacy policies. We receive confirmation that a purchase was made so the App can unlock what you bought. We do not receive your name, payment card number or billing address.

2.4 Information from your app store

Apple and Google give developers aggregated, non-identifying statistics such as download counts, ratings, crash totals and sales totals. If you chose to share diagnostics with app developers in your device settings, we may also see crash reports that do not identify you.

2.5 Analytics, advertising and other third-party services

Some Apps may include third-party software for things like analytics, crash reporting or advertising. When an App does, the service and the data involved are named in that App’s App-specific details, and the App asks for your consent where the law requires it. If nothing is listed for an App, that App does not use such services.

2.6 When you contact us

If you email us, we receive your email address, your name if you include it, and the content of your message, including any device details you choose to give us. Please don’t include sensitive information that we don’t need to solve your problem.

2.7 When you visit the Site

The Site is hosted by Cloudflare. Like any web host, Cloudflare processes technical data needed to deliver pages securely, such as your IP address, browser type and the pages requested. We do not use advertising or cross-site tracking cookies on the Site.

3. How we use information

• to provide the Apps and their features;
• to unlock and restore purchases;
• to answer support requests and communicate with you about them;
• to keep the Apps and the Site secure, find and fix problems, and improve them;
• to comply with the law and protect our rights and those of our users.

Where the law requires a legal basis, we rely on performing our agreement with you (providing the Apps), our legitimate interests (security, support and improvement), your consent (for anything optional), and legal obligations.

4. When information is shared

We do not sell personal information. Information is shared only:

• with service providers that help us operate, such as Apple and Google (distribution, purchases and platform features), Cloudflare (website hosting and email delivery) and our email provider, each acting under its own terms;
• with third-party services named for a specific App in the App-specific details;
• when the law requires it, or to protect the rights, safety and property of us or others;
• if the studio changes hands, for example on incorporation, merger or sale, in which case this policy continues to apply to information already collected;
• when you ask us to, or share something yourself using your device’s share features.

5. How long we keep information

• Content stored on your device stays there until you delete it or uninstall the App.
• Support messages are kept for as long as needed to help you and for up to 24 months afterwards, unless the law requires longer.
• Purchase history is kept by Apple or Google under their policies.

6. Your choices and rights

Depending on where you live (for example under Thailand’s Personal Data Protection Act, the EU/UK GDPR or California law), you may have the right to access, correct, delete, receive a copy of, or object to or restrict the use of your personal information, and to withdraw consent at any time.

To use any of these rights, contact us at dev@everyimagine.com. We will respond within the time the law allows. You may also complain to your local data protection authority; in Thailand this is the Office of the Personal Data Protection Committee.

Because most App content exists only on your device, you can usually remove it yourself by deleting it inside the App or uninstalling the App.

7. Children

Our Apps are intended for general audiences and are not directed at children under 13 (or the higher age set by the law where you live). We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

8. International transfers

We are based in Thailand, and our service providers operate in several countries. If personal information is transferred across borders, we take reasonable steps to ensure it is protected as the law requires.

9. Security

We use reasonable technical and organisational measures to protect the information we handle. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

10. Changes to this policy

We may update this policy as our Apps change. When we do, we will change the “Last updated” date at the top of this page, and for significant changes we will give a clearer notice in the App or on the Site.

11. App-specific details

Every App has its own privacy page on this Site, at everyimagine.com/app-name/privacy. You can reach it from the App’s page in our list of apps and games, from the App’s store listing and from inside the App. That page applies in addition to this policy, and where the two differ for that App, the App’s page takes priority.

12. Contact us

Questions or requests about privacy: dev@everyimagine.com. See also oursupport page.
EveryImagine, Bangkok, Thailand.